Shipping

All orders are dispatched from our warehouse in Melbourne.

Orders are dispatched within 1-2 business days.

Please note: Due to extreme weather conditions across QLD and NSW, there are some disruptions to Australia Post deliveries. Please continue to use the tracking number supplied in your order dispatch email on the Australia Post website for the most up to date delivery information. 

We are excited to announce - we now ship all orders using compostable mailing satchels!   

 

SHIPPING TIMES + COST

Option Shipping Cost

 

Express

 

1 - 3 Business Days

(Comes with tracking)

$11.25
Standard

 

2 - 6 Business Days

(Comes with tracking)

Expect delays. 

$8.50

 

 

ORDER DISPATCH

All orders are dispatched from our warehouse in Melbourne.

Orders are dispatched within 1-2 business days. 
.
Orders placed over weekends and public holidays will be shipped within 1-2 business days.
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ORDER + SHIPMENT NOTIFICATION EMAILS

You will receive an email or SMS (depending on the details you supply us), notifying you that your order has been confirmed.

You will receive a second notification once your order has been shipped, which will include your tracking number. 

Sometimes our Order confirmation and Shipment notification emails can arrive in customer's junk mail.

If you haven't received your notification, please check your junk mail, in case it has arrived there.

If you are still unable to locate it, please contact us at hello@facemaskeraustralia.com and we will be happy to resend you a copy.

 


WILL MY PARCEL BE TRACKABLE?

Yes - all our orders come with a tracking number.

To track your parcel, please click the link below and enter the tracking number supplied on your shipping confirmation email:

Tracking: auspost.com.au/mypost/track

  

COMPOSTABLE SATCHELS

We are very excited to announce: we now ship all orders using compostable mailing satchels! 

We use Heaps Good Ecomailers™ which are waterproof, tough and durable. These are made from plant based materials. In addition to reducing plastic waste, ecomailers produce significantly less CO2 than regular plastic satchels.

Oh, and like us, Heaps Good are an Australian owned company too!

How to compost:

For information + handy tips on how to compost your mailing satchel, please take a look here 👉 heapsgoodpackaging.com.au/blogs/news/5-easy-steps-to-composting-at-home