FAQ s

 

CURRENT SALE PROMOTION: 

 

 

 

"UP TO 40% OFF ON SELECTED ITEMS"

Take up to 40% off selected items storewide for a limited time only.  

Discounts as advertised.

 

 

DO YOU SELL 3-LAYER FACE MASKS?

Yes, our Cotton Range and our Poly-Blend face masks have 3 LAYERS. 

The following masks have 2 LAYERS plus a FILTER POCKET which offers a third-layer of protection: Viscose + Linen BlendLace and our Lightweight + Breathable Range.  

   

 

DO YOU SELL PM 2.5 DISPOSABLE FILTERS? 

Yes. These are available on the filter product page. We have filters available in both adult and kids sizes. 

 

  

DO YOU SELL MASKS WITH METAL NOSE WIRES/SHEETS?

Yes, the following ranges have metal nose wires/sheets: Viscose + Linen BlendCotton Range, Lace and Lightweight + Breathable

 

 

HOW MANY FACE MASKS DO I NEED?

Because they're in contact with our mouths and skin, face masks tend to get grubby with everyday use (and that's without factoring in make-up smears).

To keep your masks fresh + hygienic, we recommend having at least one spare on hand.

That way you can wear one plus have others in the washing pile or drying at the same time.

 

 

HOW DO I WASH MY FACE MASKS?

We recommend washing in the washing machine or, for more delicate fabrics such as silk, hand washing.

 

 

MACHINE WASH

We recommend a cold to warm machine wash with clothes of a similar colour. 

HANDY TIP: to help prevent snares, place masks with ear-loops in a lingerie washing bag.

 

 

HANDWASH

For our more delicate silk, silk-blend or sequin masks, we recommend hand washing in lukewarm water. While silk can be washed in the washing machine, it is a delicate material and can shrink in hot water or be damaged by the spin cycle.

1/4 fill your sink or bucket with warm water, dissolving a dash of detergent as you go.

Hand rinse your masks, giving them a good rub to get those suds sudsing and the fabric cleaned all the way through, rinsing with fresh water as you go. 

Give your mask one more rinse in fresh, warm water, to ensure the suds are completely rinsed.

 

 

DRYING

Hang to dry in a warm, dry area of your house - in direct sunlight is ideal.🌞 To avoid fading, dry face side-up. 

 

 

STAIN REMOVAL

For removal of make-up or other stains, we recommend a bar of Australian Sard Wonder Soap (no affiliation). 

 

 

HOW OFTEN SHOULD I WASH MY MASK?

The Victorian State Government recommends that a cloth mask should be washed each day after use.

If during the day your mask becomes visibly dirty or wet, its recommended to not continue wearing it and to ensure it's washed. Re-using a cloth mask without washing is risky, because it can become contaminated or may not be as effective in protecting you or others.

Ref: dhhs.vic.gov.au/face-masks-vic-covid-19

 

 

WHERE ARE YOUR FACE MASKS MADE?

Facemasker Australia is 100% Australian Owned. Our face masks are currently manufactured at overseas locations.

We are seeking Australian suppliers. If you're an Australian face mask supplier, please get in touch as we have a demand for Australian Made face masks and we'd love to support local businesses! 

 

DO YOU OFFER AFTERPAY OR KLARNA?

We understand many customers would prefer to use Afterpay or Klarna for payment.

We have approached both Afterpay and Klarna several times over the past 12 months, to ask them to partner with us.

However despite us having shipped more than 3000 orders so far, both Afterpay and Klarna are unwilling to partner with us. This is disappointing and we will continue to follow it up.

However
, we are very happy to say the legends at Zip (an Aussie owned company) partnered with us without hesitation and we offer Zip Pay for our after-pay option!

For more information about Zip Pay, please see here.




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